Privacy Policy
Last updated: January 2025
1. Information We Collect
Nadia Laundry collects information necessary to provide our premium laundry services:
- Personal Information: Name, phone number, email address, and delivery address
- Service Information: Details about your laundry preferences, special instructions, and service history
- Payment Information: Payment details processed securely through our payment partners
- Communication Data: WhatsApp messages, call logs, and other communications related to our services
2. How We Use Your Information
We use your information to:
- Provide pickup and delivery services at your specified location
- Process your laundry orders and maintain service quality
- Communicate service updates, confirmations, and schedules
- Send promotional offers and updates about our services (with your consent)
- Improve our services and customer experience
- Comply with legal requirements and business operations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service partners (delivery personnel, payment processors) necessary to fulfill your orders
- Legal authorities when required by UAE law or legal proceedings
- Business successors in the event of a company transfer or merger
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. WhatsApp Communications
By providing your WhatsApp number, you consent to receive service-related messages, order updates, and promotional content through WhatsApp. You can opt out at any time by messaging us.
6. Your Rights
You have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications
- File a complaint with relevant UAE data protection authorities
7. Contact Information
For privacy-related questions or requests, contact us:
- Email: info@nadiadrycleaning.com
- Phone: +971 050 483 7591
- Address: Abu Dhabi Musaffah 16 & Corniche Road, UAE